Shinsegae Department Store Main Store

Yes, wheelchair users can visit: the main entrance has no step, and the store has elevators and an accessible toilet. Shinsegae Department Store Main Store (신세계백화점 본점) is a department store with four buildings.

Wheelchair: Wheelchair accessibleStep-free main entrance, elevators and an accessible toilet.
Walking load: MediumShopping here can mean a lot of indoor walking across four buildings, and The Estate alone has 15 floors. Elevators reduce the need for stairs.
Source: Checked online · Oct 2026

Tall gray Shinsegae Department Store Main Store building with a large screen, and a lit arch over the street at dusk — KTO, KOGL Type 1

Getting there

Hoehyeon StationLine 4Street elevator at Exit 1.About 360 m in a straight line.
Station
Hoehyeon Station toiletInside the gates, B2, by Exit 3. Wheelchair-usable.
Myeong-dong StationLine 4Street elevator at Exit 1.About 470 m in a straight line.
Station
Myeong-dong Station toiletInside the gates, B1, by Exit 5. Listed as not wheelchair-usable.

Accessible toilets near here

Heads-up

The store is likely to close on the last Monday of the month. Look at the store calendar before you go.

Getting in

Entrance: You can reach the main entrance by wheelchair. There is no step at the door.
Route: Hoehyeon Station Exit 7 connects directly to the food floor. It is not known if you can use this link without stairs.
Parking: Accessible parking spaces are available. On weekends and public holidays, the store also uses underground lots at Woori Bank head office and State Tower, with 3 free hours after a receipt check.

Inside

Layout: The store has four buildings: The Estate, The Reserve, The Heritage and Mesa. The Estate has floors B1 to 14F. Floors 8F to 11F are duty free, and 12F has the duty free customer center.
Elevators: The store has elevators. B1 of The Estate has elevators in three spots, and it also has escalators.
Connections: B1 of The Estate has passages to B1 of The Reserve and B1 of The Heritage. Any steps or slopes in these passages are not known.
Toilets: You can use an accessible toilet here. One for women is on 7F of The Estate, beside Little Lounge and near an elevator.
Rest: Trinity Garden on 6F is a sculpture park with flowing water and benches where you can rest. Its building and wheelchair access are not known.

Also useful

Hours: As of October 2026, the store is open 10:30 to 20:00, or 10:30 to 20:30 on extended-hours days. Restaurant floors are open 11:00 to 21:30, and last orders are 30 minutes before closing, including the food hall. Sources differ on Friday to Sunday hours. Call 1588-1234 (may work only from inside Korea) to ask.
Parking fees: As of October 2026, parking costs 2,000 won per 10 minutes. Same-day receipts give 1 free hour from 50,000 won, 2 hours from 100,000 won and 3 hours from 150,000 won.
Help: The information desk on 1F of The Estate helps with store facilities and shopping. The store's main phone number is 1588-1234 (may work only from inside Korea), and the call is not free.
Bags: A porter service on B1 of The Estate carries heavy shopping to a nearby parking lot or exit gate. The same floor has two self-service locker areas, so you can leave bags while you shop or visit Myeong-dong.
Tax refund: As of June 2026, the store's tax refund desk has added self-service kiosks. The store has also added an AI interpretation service in several languages.

Not known yet

Which building and door the step-free main entrance is
The street route from the station elevators to the store: distance, slopes and crossings
Where men can find an accessible toilet, and which other floors have one
Elevators and level changes inside The Reserve, The Heritage and Mesa
Whether you can borrow a wheelchair at the store

Sources

The summary, the notes and the lists on this page draw on these sources.

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