Find a place
MenuClose menu

Charlotte Theater

You can enter Charlotte Theater (샤롯데씨어터) by wheelchair without steps and watch from wheelchair seats on Seating Level 1, but not from Seating Level 2 during Frozen, through March 1, 2027. This theater is showing the musical Frozen.

Wheelchair
Partly accessibleThe entrance has no steps and Seating Level 1 has wheelchair seats, but you cannot use a wheelchair on Seating Level 2 during Frozen.
Walking load
Not rated yet
Source
Checked online · Oct 2026
Front of Charlotte Theater, a tall cream stone building with arched windows and a large banner above
Photo: KTO, KOGL Type 3

Getting there

  • Jamsil StationLine 2 and Line 8Street elevators at Exits 1, 6, and 9.About 290 m in a straight line.
    Station
  • Jamsil Station toiletsLine 2: Outside the gates, B1, by Exit 1. Wheelchair-usable.Line 8: Outside the gates, B1, by Exit 11. Wheelchair-usable.
  • Seokchon StationLine 8 and Line 9Street elevator at Exit 1.About 850 m in a straight line.
    Station
  • Seokchon Station toiletOutside the gates, B1, by Exits 7 and 8. Wheelchair-usable.

Accessible toilets near here

Heads-up

Wheelchair seats can be booked only by phone at 1877-6077 (may work only from inside Korea), not online. For Frozen, through March 1, 2027, book at least 3 days before the show.

Parking can take a long time, especially on weekends, holidays and around the New Year. The lots are shared with Lotte World Adventure, a department store, a hotel and a mart, so take public transport if you can.

During Frozen, through March 1, 2027, you cannot return if you leave during the performance. Use the toilet before the show.

Frozen is for elementary school age and up, 8 or older. For 2026 shows, children must have been born on or before December 31, 2019. Those born from 2017 to 2019 may be asked for proof of their date of birth, such as a passport. Preschool children cannot enter, even with a ticket or an adult.

Getting in

Entrance
You can reach the main entrance and go in by wheelchair. There are no steps on the way or at the entrance.
Route
The indoor walkway from Jamsil Station ends with an escalator, and the Lotte Hotel World bridge is reached by stairs or escalator. No elevator is known on either route. The bridge opens 2 hours before the show.
Accessible parking
Accessible parking is available, but its location and the route to the theater are not known.
Parking fee
Use the Lotte World complex underground or outdoor lots, not the Lotte Tower or Lotte World Mall lots. With a same-day ticket, buy a pass at the service zone: 5,000 won for 4 hours, then 1,000 won per 10 minutes, as of October 2026.

Inside

Elevators
The elevator is across from the main door on floor 1. Floors 2, 3 and 4 also have an elevator.
Wheelchair seats
Seating Level 1, on building floor 3, has 13 wheelchair seats in the last row of Sections A and C. You stay in your wheelchair, secured in place.
Seating Level 2
During Frozen, through March 1, 2027, you cannot use a wheelchair on Seating Level 2 (building floor 4). Wheelchair users sit in R seats at the back of Sections A and C on Seating Level 1.
Toilets
Floor 3 has separate accessible toilets at the men's and women's restrooms. They are to the right of the elevator, on the same floor as the wheelchair seats.
Seat help
If you have a disability, ask any usher and they will guide you to your seat.

Also useful

Show times
Frozen runs from August 13, 2026 to March 1, 2027, and lasts 135 minutes with an intermission. The regular schedule is Tuesday to Thursday at 7:30 pm, Friday at 2:30 and 7:30 pm, Saturday at 2 and 7 pm, and Sunday at 3 pm, with no Monday shows.
Tickets
Frozen tickets, through March 1, 2027, cost 190,000 won (VIP), 160,000 won (R), 130,000 won (S) and 90,000 won (A).
Subtitles
For Frozen, you can rent glasses with Korean and English subtitles for 20,000 won, as of October 2026. Book online up to 2 hours before the show. Collect them at the floor 1 rental desk from 1 hour to 10 minutes before the show, and leave a government-issued ID, such as a passport, there. The size of the glasses makes them hard for preschool and elementary school children to wear.
Charlotte Room
This separate room behind Seating Level 1 offers a more comfortable place to watch for people with physical difficulties or people attending with children. You need a ticket for that day's show, and you ask an usher on the day.

Not known yet

  • Street route from the Jamsil Station elevator exits to the theater: distance, slopes, crossings and curbs
  • Elevator size and the full route to the wheelchair seats and floor 3 toilets
  • Whether you can book wheelchair seats by phone in English, and whether disability ticket discounts cover foreign visitors
  • Wheelchair seat views and where a companion sits
  • Indoor walking distances and places to sit while you wait

Sources

The summary, the notes and the lists on this page draw on these sources.

Something wrong or missing here? Tell us what you saw.

Tell us

Something wrong or missing here? Email us what you saw: hello@accessible-korea.com